Outstaffing of Collection Agents
You direct the work. We manage the workforce
We recruit, train and employ qualified Collection Agents and place them with your team to work under your direction, scripts and systems — without enlarging your permanent payroll.
- RBI-Aligned Process
- Dedicated Experts
- 100% Confidential
- Pan-India Support
- 120+
- Clients Served
- 60+
- Licences Delivered
- ₹600 Cr+
- Portfolio Managed
- 12+
- Years of Experience
Collection capacity is difficult to build and expensive to maintain in-house. Hiring, training, payroll, attrition and regulatory conduct all compete for management attention that lenders would rather spend on portfolio quality.
With outstaffing, your collection process, customer communication and portfolio decisions stay in your hands, while Technopro takes on the employment burden of a large field and tele-calling team.
- 95%Minimum agent availability
- 48 hrsReplacement of non-performing agents
How outstaffing works
- 01
Requirement Study
We understand your portfolio, buckets, geographies, languages and the team size you need.
- 02
Assignment Order
Scope, portfolios, performance targets and commercial terms are documented in an assignment order or statement of work under our framework agreement.
- 03
Selection & Training
We shortlist agents against our eligibility standards and train them on the RBI Fair Practices Code and on your scripts and escalation matrix.
- 04
Deployment
Agents begin work on your portfolio, using your approved scripts and read-only access to your CRM and monitoring systems.
- 05
Monitoring & Replacement
We track availability and performance, reconcile collections periodically and replace under-performing agents within 48 hours.
Division of responsibilities
Technopro provides and manages
- Salaries, statutory contributions and taxes
- Employment-law compliance and HR administration
- Recruitment, screening, training and replacement
- Agent availability of at least 95%
- Audio recording of all telephone interactions
You (the Principal) provide and direct
- Verified debtor portfolios, with evidence of data-processing consent
- RBI-compliant, approved call scripts and communication guidelines
- Read-only access to your CRM and monitoring systems
- Applicable regulatory guidelines and training materials
- Day-to-day direction of collection strategy and priorities
Our agents
01
Who we place
- Minimum one year of documented debt-recovery experience
- Trained in the RBI Fair Practices Code before deployment
- Professional proficiency in English and/or Hindi
- Clean criminal record, verified before placement
02
What they do
- Outbound debtor calls strictly within 08:00–19:00
- Restructuring and settlement negotiation, Promise-to-Pay monitoring
- Demand letters, settlement agreements and no-dues certificates
- Payment verification and account updates in your systems
Conduct, commercials & data protection
01
Conduct & compliance
- Every call audio-recorded in full
- RBI escalation matrix followed without exception
- Threats and harassment strictly prohibited
- Aligned with RBI Debt Collection Guidelines, 2018 and successors
02
Commercial model
- Share of the commission you earn from our agents' collections (e.g. 93%)
- Periodic reconciliation with interim and final invoicing
- GST as applicable
- Portfolio-specific thresholds or guarantees may apply
03
Data protection
- Confidentiality survives termination for 5 years
- Data processed only on your platforms, deleted with written certification
- Encryption, access controls, audit logs; breaches reported within 24 hours
- DPDP Act 2023, IT Act 2000, NBFC KYC Directions — data kept in India
Who this suits
NBFCs, banks, ARCs, digital lenders and collection agencies that need to scale collection capacity quickly, cover new geographies or buckets, or ramp up for seasonal and portfolio-specific peaks.
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