Debt Recovery & Collections
Ethical recovery. Measurable results
Collection activities run by certified professionals, within RBI-permitted hours, with every interaction recorded.
- RBI-Aligned Process
- Dedicated Experts
- 100% Confidential
- Pan-India Support
- 120+
- Clients Served
- 60+
- Licences Delivered
- ₹600 Cr+
- Portfolio Managed
- 12+
- Years of Experience
Key collection standards
08:00–19:00RBI-permitted calling window
No borrower is contacted before 8 AM or after 7 PM.
RBI FPCFair Practices Code certified
Every agent holds mandatory Fair Practices Code certification and follows it on every call.
Need certified, RBI-compliant collection support for your portfolio?
Discuss your recovery needsScope of collection activities
01
Outbound Debtor Communication
- Strictly within RBI-permitted hours, 08:00–19:00
- Call, SMS and written reminders
02
Restructuring & Settlement
- Debt restructuring arrangements
- Settlement negotiation within approved mandates
03
Promise-to-Pay (PTP) Tracking
- Every PTP logged and followed up
- Broken-PTP escalation
04
Demand Notice Generation
- Legal demand notices prepared
- Delivery and response tracking
05
No-Dues Certificate (NDC)
- NDC processing on account closure
- Closure reconciliation
Personnel standards
01
Experience
- Minimum 1 year documented collections experience
02
Certification
- Mandatory RBI Fair Practices Code certification
03
Language
- Professional bilingual proficiency
04
Background
- Clean background and police verification
Regulatory conduct & safeguards
100%
Audio recording of borrower calls
RBI
Escalation matrix followed for every grievance
Zero
Tolerance for harassment of any kind
Trusted by leading lenders
BanksNBFCsFintechsInvestorsARCsInternational ClientsMSMEsBanksNBFCsFintechsInvestorsARCsInternational ClientsMSMEs
Ready to build your lending business?
Tell us where you stand — idea, licence or scale — and we'll map the fastest compliant path forward on a free strategy call.